Conditions of Use, Policies, and Revisions
Spire website may contain links to third party sites. Spire is not responsible for the privacy practices of these sites and we recommend that you read the privacy statements of each third party website.
In the event that Spire sends an email communication on our behalf, the email will have clear instructions on how to unsubscribe from future communications. This can be accomplished in several ways, including by clicking on the unsubscribe link within the email or replying to the email indicating you no longer wish to receive communications from Spire. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our website, your orders or your account.
Along with privacy, security is of utmost importance at Spire. Therefore, substantial investments have been made in Spire's technology platform including high-end servers and hosting, database applications, and security technologies. We continue to upgrade these capabilities to ensure the security of the data we maintain.
Regular Privacy Compliance Assessment
Spire conducts an annual assessment of its privacy policies to ensure that we are meeting current accepted industry privacy standards. During these periods, employees are giving formal training in best practices regarding privacy and our internal practices and procedures are reviewed for compliance.
EU/US Safe Harbor
Spire is a certified Safe Harbor company, within the meaning of the US Department of Commerce/European Union Safe Harbor privacy framework (the Framework). Among other things, the Framework generally restricts the transfer of EU Personal Information to Spire operations in the United States ("Spire US"), unless there is "adequate protection" for such Personal Information when it is received in the United States.
With respect to EU Customer Data, Spire operates as a mere data processor for its customers located in the EU, and its customers remain the data controllers with respect to such information. Spire therefore acts in accordance with the instructions of such customers regarding the collection, processing and transfer of EU Customer Data, the provision of access to and rectification of EU Customer Data, and other matters. Spire also maintains reasonable security measures to safeguard EU Customer Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction, and maintains reasonable procedures to help ensure that such data is reliable for its intended use, accurate, complete, and current.
If you believe that we are not in compliance with the Safe Harbor principles, first contact our company by mail, e-mail, or telephone as noted in this policy. If you do not receive a prompt acknowledgement of your inquiry, or if your inquiry has not been satisfactorily addressed, we agree to participate in the dispute resolution procedures of the panel established by EU data protection authorities to resolve disputes that concern the Safe Harbor Principles. In the event that the authorities or we conclude that we did not comply with the Policy, we will take appropriate steps to address any adverse effects and promote future compliance.
For more information about the Safe Harbor Program, please go to http://export.gov/safeharbor.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.